Privacy Policy

We collect information necessary to perform flight tracking, logistical disruption coordination, and booking assistance. Because our service is typically integrated with Online Travel Agencies (OTAs), Travel Management Companies (TMC), or airlines, we primarily receive this data from your ticketing provider or employer.

• Identifiers : First and last name, email address, and mobile phone number.
• Commercial and Travel Information : Flight booking details, airline carrier records, ticket classes, gate assignments, reservation numbers, and transit itineraries.
• Device and Network Activity : IP addresses, browser types, access timestamps, and referring website metrics collected automatically when navigating our platform.
• Geographical Data : Coarse location context derived from your flight itinerary and transit status to provide localized support (e.g., airport terminal information).

If you reside within the European Economic Area (EEA), United Kingdom (UK), or Switzerland, our legal basis for collecting and using your personal data depends on the specific context:

• Performance of a Contract : We process your data because it is strictly necessary to fulfill the terms of the FlightGuard48® Service (e.g., checking flight status, coordinating alternative ground or air arrangements, and funding lounge or transport vouchers).
• Legitimate Interests : We process diagnostic and network metadata to ensure platform security, prevent fraudulent activity, and evaluate general usage statistics.
• Consent : Where you explicitly opt-in to receive operational text alerts or communications on your mobile device.

We do not sell, rent, or lease our customer lists to third parties.

To deliver real-time assistance during a flight breakdown, we share data with trusted partners under strict confidentiality mandates. Data may be shared with:

• Third-Party Travel Providers : Airlines, ground transportation networks, or hotel booking fulfillment systems to secure and directly fund alternative travel solutions on your behalf.
• Institutional Partners : If your travel agency, employer, or financial institution provides FlightGuard48® as an account benefit, their authorized representatives may access your transit status and contact data to facilitate seamless customer care.
• Compliance & Safety : We may disclose personal data, without notice, only if required to do so by valid legal processes (e.g., subpoenas, court orders) or under exigent circumstances to protect platform security or public safety.

Depending on your jurisdiction (including the EU, UK, California, Virginia, and other compliant US states), you possess specific statutory rights regarding your personal information. You may exercise these rights free from discrimination:

• Right to Access and Know : You may request details regarding the categories and specific pieces of data we hold about you.
• Right to Deletion (Erasure) : You may request that we erase your personal data, subject to contract-fulfillment exceptions.
• Right to Correction (Rectification) : You have the right to request the correction of inaccurate personal data.
• Right to Portability : You can request a digital, structured copy of the personal information you provided to us.
• Right to Object or Restrict : You can object to or request the restriction of data processing based on legitimate interests.

To submit a request, contact us at care@flightguard48.com. If you are an EU resident, you also retain the right to lodge a complaint directly with your local Data Protection Authority (DPA).

We send critical flight alerts, cancellations updates, terminal data, and alternative transit proposals via email or SMS text messaging.

• SMS Services : Text notifications are sent exclusively to customers who have opted-in or provided mobile numbers through their booking agents for real-time alerting.
• Opt-Out : You can opt-out of promotional or non-urgent updates at any time by clicking the "Unsubscribe" link at the base of our emails. For automated operational SMS text alerts, you can reply "STOP" to immediately discontinue text message delivery.

We welcome your questions or observations regarding this Privacy Policy. Please route all correspondence to:

FlightGuard48® Support

Cognitive Junction Inc. d/b/a AirLegit

1177 Avenue of the Americas, 5th Floor

New York, NY - 10036

Email Address: care@flightguard48.com